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2021.07.13Others

MyCard New Denominations on Sale!

Hello, dear users


The new denominations of MyCard will be available from 9 July 2021!

The new denominations of MyCard 170 points, MyCard 1690 points, MyCard 2500 points and MyCard 3290 points are now available in Taiwan, Hong Kong, Singapore, Malaysia and other major purchase channels.


Purchase channels for the new denominations:

MyCard Online Purchase: MyMall, ET Mall, PChome, Yahoo!, Rakuten, Shopee

MyCard Physical Stores: ePlay merchants, 7-ELEVEN, FamilyMart, OK Supermarket, (*Hi-Life will be available on July 10)


Soft-World MyCard Customer Service Center

2024.05.01Maintain

MyCard maintenance notification

Dear customer:
MyCard will be having maintenance on 05/13、05/27, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.05.22Maintain

Payment【Visa(Global)、Mastercard (Global)】Maintenan

Dear Customer,

In order to increase service efficiency, 【Visa(Global)】、【Mastercard(Global)】payment channels will perform a Maintenance Activity.

The maintenance will start on 22 May 2024, and we will notify you when it is completed.

During the maintenance service, the payment channels will not be available.

We apologize for this inconvenience and thank you for your kind attention.

Feel free to contact us if you have any question, thanks.

Best regards,

MyCard Customer Service

2024.05.17Maintain

Payment 【PayNow】、【FAST】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
19 May 2024, 00:00 a.m. - 08:00 am (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.05.07Maintain

【FPS】maintenance announcement

Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 12th May 2024, 02:00 AM - 05:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.04.18Maintain

【Visa(Global)、Mastercard (Global)】Completion Notic

Dear Customer,
【Visa(Global)、Mastercard (Global)】maintenance is finished.
You can now have【Visa(Global)、Mastercard (Global)】as a payment option to enjoy seamless and secure shopping experience.
Best regards,
MyCard Customer Service
2024.04.17Maintain

Payment【Visa(Global)、Mastercard (Global)】Maintenan

Dear Customer,
In order to increase service efficiency, Global payment【Visa(Global)】and【Mastercard (Global)】payment channels will perform a Maintenance Activity.
The maintenance will start on April 17, 2024 18:00 PM (GMT+8) , during a maintenance service, the payment channels will be not available,we will further notify you when the maintenance is completed.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.04.10Maintain

Chunghwa Telecom IDC Mainten

Dear Partner,

To enhance the service quality, Chunghwa Telecom IDC will conduct network equipment maintenance operations from 00:00 a.m. to 04:00 a.m. on April 13th (GMT+8, Taiwan).

During the operation period, short-term disconnections may occur. MyCard Prepaid Card, MyCard Billing and MyCard Member E-Wallet transaction may be temporarily unavailable for 30 to 60 minutes.

Please do not shut down MyCard payment channels during the period so that gamers can continue their payments when the network resumes.

Please assist in posting the announcement on your company's official website. We apologize for any inconveniences.

2024.04.10Maintain

Payment 【PayNow】、【FAST】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity
The maintenance will start on
20 April 2024, 00:00 a.m. - 07:00 am (GMT+8)
21 April 2024, 00:00 a.m. - 06:00 am (GMT+8)
28 April 2024, 00:00 a.m. - 07:00 am (GMT+8)
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.03.29Maintain

MyCard maintenance notification

Dear customer:
MyCard will be having maintenance on 04/01、04/15、04/29, 08:00-09:30(GMT+8, Taiwan).
When the MyCard website is under maintenance, all MyCard functions and services such as: serial code top up, Pay by MyCard Wallet, Buy Online, MyMall, etc. will be temporarily suspended. Sorry for the inconvenience, thank you!
2024.03.15Maintain

【Payme】maintenance announcement

Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 16th March 2024, 11:00 PM - 09:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.03.15Maintain

【PayNow】、【FAST】maintenance announcement

Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 17 March 2024, 12:00 a.m. -6:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
Best regards,
MyCard Customer Service
2024.03.15Maintain

【K-PLUS】maintenance announcement

Dear Customer,
In order to increase service efficiency, Thailland【K-PLUS】payment channels will perform a Maintenance Activity.
The maintenance will start on 17 March 2024, 03:00 a.m. - 08:00 am (GMT+8).
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.02.23Maintain

Payment 【PayNow】、【FAST】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 25 Feb 2024, 12:00 a.m. -6:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.02.16Maintain

Payment【FAST】Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore payment channel【FAST】will perform a maintenance activity.
The maintenance will start on 18 February 2024,
12:00 a.m. -03:00 a.m. (GMT+8)
07:00 a.m. -11:00 a.m. (GMT+8).
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2024.01.09Maintain

Payment 【PayNow】、【FAST】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 14 January 2024, 12:00 a.m. -5:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.11.24Maintain

Payment 【PayNow】、【FAST】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 26 November 2023, 3:00 a.m. -7:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.11.23Maintain

Payment 【FPS】、【Payme】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Hong Kong【FPS】and【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 26th November 2023, 00:45 AM - 11:15 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.11.17Maintain

【PayNow】、【FAST】Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 18 November 2023, 1:00 a.m. -6:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.11.01Maintain

【PayNow】、【FAST】Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore payment channels【PayNow】and【FAST】will perform a maintenance activity.
The maintenance will start on 4 November 2023, 1:00 a.m. -1:30 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.10.20Maintain

Thailland【K-PLUS】Maintenance Notice

Dear Customer,

In order to increase service efficiency, Thailland【K-PLUS】payment channels will perform a Maintenance Activity.
The maintenance will start on 22 October 2023, 01:00 a.m. - 07:00 am (GMT+8).
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

2023.10.06Maintain

【Krung Thai bank】 Maintenance Notice

Dear Customer,

In order to increase service efficiency, Thailland【 Krung Thai bank 】payment channels will perform a Maintenance Activity.
The maintenance will start on
7 October 2023, 00:15 a.m. - 07:00 am (GMT+8)
8 October 2023, 00:15 a.m. - 07:00 am (GMT+8) .
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

2023.09.01Maintain

【Krungsri bank】 Maintenance Notice

Dear Customer,

In order to increase service efficiency, Thailland【Krungsri bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 2 September 2023, 01:00 a.m. - 08:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

2023.09.01Maintain

【BPI OnlineMobile 】Maintenance Notice

Dear Customer,

In order to increase service efficiency, Philippines【 BPI OnlineMobile 】payment channel will perform a maintenance activity.
The maintenance will start on 3 September 2023, 00:00 a.m. -02:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

2023.08.17Maintain

Thailland Payment 【Krungsri Bank】 Maintenance Noti

Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 20 August 2023, 00:00 a.m. – 04:30 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.08.11Maintain

Singapore、Global Payment Maintenance Notice

Dear Customer,
In order to increase service efficiency, the following payment channels will perform a maintenance activity.
Singapore【GrabPay】、【FAST】
● Global【Mastercard(Global)】、【Visa(Global)】
The maintenance will start on 14 Auguest 2023, 14:00~ 15:30 (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.06.09Maintain

Payment 【Krungsri Bank】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 10 June 2023, 01:00 a.m. - 07:00 a.m. (GMT+8) and 11 June 2023, 01:00 a.m.- 11:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.06.06Maintain

【Truemoney】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailand【Truemoney】payment channels will perform a maintenance activity.
The maintenance will start on 7 June 2023, 01:00 a.m. -04:00 a.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
2023.05.23Maintain

【PayNow、FAST】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore【PayNow】、【FAST】payment channels will perform a maintenance activity.
The maintenance will start on 24 May 2023, 9:00 p.m. -11:00 p.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
2023.05.22Maintain

Customer Service Maintenance Notice

Dear Users:
MyCard Customer Service Center will conduct telephone and network equipment maintenance on July 3rd, 17th and 31st, 2023 (Monday) 08:00 to 9:30 am. (GMT+8). During the maintenance period, the customer service center (telephone customer service, LINE customer service, WeChat customer service) will be temporarily suspended, please make use of the customer service center FAQ or write to MyCard customer service mailbox. We apologize for any inconvenience caused during the maintenance period!
Customer Service Center: FAQ
Customer Service Mailbox: service@mycard520.com.tw
Soft-World International MyCard Customer Service
2023.05.11Maintain

Payment 【Payme】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 14th May 2023, 00:45 AM - 11:15 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.04.24Maintain

【PPS】Maintenance Notice

Dear Customer,
In order to increase service efficiency, Hong Kong【PPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 24 April 2023, and we will notify you when it is completed.
During the maintenance service, the payment channels will not be available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.04.13Maintain

【PPS】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Hong Kong【PPS】payment channels will perform a Maintenance Activity.
The maintenance will start on 13 April 2023, 05:00 p.m. - 20 April 2023, 23:59 p.m. (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.03.29Maintain

【Paymaya】Maintenance Notice

Hello
【Paymaya】payment method is currently undergoing temporary maintenance and will not be available during the maintenance period. We suggest you to use other payment methods for transaction first. We will make another announcement when the maintenance is completed. We apologize for any inconvenience caused to you. Thank you!
2023.03.29Maintain

【Paymaya】Maintenance Completion Notice

Dear Customer,
【Paymaya】maintenance is finished.
You can now have【Paymaya】as a payment option to enjoy seamless and secure shopping experience.Best regards,
MyCard Customer Service
2023.03.21Maintain

【Krung Thai bank】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【 Krung Thai bank 】payment channels will perform a Maintenance Activity.
The maintenance will start on 22 March 2023, 01:00 a.m. - 07:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.03.11Maintain

Payment 【Siam Commercial Bank】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Siam Commercial Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 11 March 2023, 11:00 pm - 12 March 2023, 06:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.03.10Maintain

Payment 【Qrpayment】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Qrpayment】payment channels will perform a Maintenance Activity.
The maintenance will start on 11 March 2023, 02:00 a.m. - 04:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.02.17Maintain

Singapore Payment Maintenance Notice

Dear Customer,

In order to increase sevice efficiency, Singapore 【PayNow】、【Fast】 payment channels will perform a maintenance activity. The maintenance will start on 18th February 2023, 02:00 a.m.-04:00 a.m.(GMT+8), during a maintenance service, the payment channels will be not available. We apologize for this inconvenience and thank you for your kind attention. Feel free to contact us if you have any question, thank.

Best regards,
MyCard Customer Service

2023.02.07Maintain

Payment【Krungsri Bank】Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 8 February 2023, 12:30 a.m. - 02:30 a.m. (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.02.04Maintain

Payment 【KPLUS】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【KPLUS】payment channels will perform a Maintenance Activity.
The maintenance will start on 5 February 2023, 01:30 am - 07:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2023.01.13Maintain

Payment 【Siam Commercial Bank】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Siam Commercial Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 14 January 2022, 00:00 am - 06:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
2022.12.09Maintain

Singapore Payment Maintenance Notice

Dear Customer,
In order to increase service efficiency, Singapore【GrabPay】、【PayNow】、【FAST】and 【Mastercard(Global)】、【Visa(Global)】payment channels will perform a maintenance activity.
The maintenance will start on 11th December 2022, 3:00 pm -03:30 pm (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service

2022.11.21Maintain

Payment 【Cenpay】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Cenpay】payment channels will perform a Maintenance Activity.
The maintenance will start on 22nd November 2022, 12:59 am -06:00 pm (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.11.04Maintain

Payment【Krungsri Bank】Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 6th November 2022, 12:00 am -02:30 pm (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.10.27Maintain

Payment 【Payme】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 30th October 2022, 00:45 AM - 11:15 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.10.07Maintain

Payment【Krungsri Bank】Maintenance Notice

Dear Customer,

In order to increase service efficiency, Thailland 【Krungsri Bank】 payment channels will perform a Maintenance Activity.
The maintenance will start on 9th October 2022, 01:00 am -06:00 am (GMT+8), during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

2022.09.08Maintain

Payment【Krungsri Bank】Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 11th September 2022, 12:30 am -05:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.08.12Maintain

【Krungsri Bank】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailland【Krungsri Bank】payment channels will perform a Maintenance Activity.
The maintenance will start on 14th August 2022, 12:30 am -05:00 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.08.05Maintain

Payment 【VISA 3D Verify、MASTERCARD 3D Verify】 Main

Dear Customer,
In order to increase service efficiency, Hong Kong【VISA 3D Verify】【MASTERCARD 3D Verify】payment channels will perform a Maintenance Activity.
The maintenance will start on 7 AUG 2022, 12:00 AM - 04:00 AM , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.07.22Maintain

Payment【FAST、PayNow】 Maintenance Notice

Dear Customer,

In order to increase service efficiency, Singapore【FAST】and【PayNow】payment channels will perform a Maintenance Activity.

The maintenance will start on 24th July 2022, 01:30am -05:30am(GMT+8), during a maintenace sevice, the payment channels will be not available.

We apologize for this inconvenience and thank you for your kind attention.

Feel free to contact us if you have any question, thanks.

Best regards,
MyCard Customer Service

2022.07.08Maintain

Payment【Krungsri bank】Maintenance Notice

Dear Customer,
In order to increase service efficiency, Thailand【 Krungsri bank 】payment channels will perform a maintenance activity.
The maintenance time as follows
9th July 2022, 01:30 am -02:00 am (GMT+8) ,
9th July 2022, 23:15 am -10th July 2022, 00:00 am (GMT+8) ,
10th July 2022, 01:35 am -02:35 am (GMT+8) ,
During a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.06.29Maintain

【Global Credit Card】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, 【Visa(Global)】【Mastercard(Global)】payment channels will perform a maintenance activity.
The maintenance will start on 3rd July 2022, 04:00 am -04:30 am (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.06.22Maintain

Thailand Payment Maintenance Notice

Dear Customer,
In order to increase service efficiency, the payment methods listed below will perform a maintenance activity.
Over the Counter Cenpay, BIGC,
E-Wallet True Money Wallet
ShopeePay
Bank Transfer Bangkok bank
Krungsri bank
K-PLUS
Krung Thai Bank
Siam Commercial bank
Thanachart Bank
Qrpayment
The maintenance will start on 23rd June 2022, 01:00 AM -06:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
2022.06.01Maintain

Payment 【Payme】 Maintenance Notice

Dear Customer,
In order to increase service efficiency, Hong Kong【Payme】payment channels will perform a Maintenance Activity.
The maintenance will start on 2nd June 2022, 02:00 AM - 06:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.04.28Maintain

Payment【Visa(Global)、Mastercard (Global)】Maintenan

Dear Customer,
In order to increase service efficiency, Global payment【Visa(Global)】and【Mastercard (Global)】payment channels will perform a Maintenance Activity.
The maintenance will start on 1st May 2022, 07:00 AM -09:00 AM (GMT+8) , during a maintenance service, the payment channels will be not available.
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2022.03.31Maintain

Payment 【Telkomsel】 Maintenance Notice

Dear Customer,

In order to increase service efficiency, Indonesia【Telkomsel】payment channels will perform a Maintenance Activity.

The maintenance will start on April 1, 2022, during a maintenance service, the payment channels will be not available.

We apologize for this inconvenience and thank you for your kind attention.

Feel free to contact us if you have any question, thanks.

Best regards,

MyCard Customer Service

2022.02.18Maintain

Philippines Notice for payment

Dear Customer,
In order to increase service efficiency, some Philippines payment channels will be maintained daily.
The routine maintenance will start on February 19, 2022, during a maintenance service, below listed payment channels will be not available:
BDO Internet Banking:16:01-08:59 (GMT+8)
BPI OnlineMobile:23:31-01:59 (GMT+8)
Metrobank Online:23:01-02:59 (GMT+8)
Landbank Online:22:01-00:59 (GMT+8)
Robinsons Online:23:01-23:59 (GMT+8)
We apologize for this inconvenience and thank you for your kind attention.
Feel free to contact us if you have any question, thanks.
Best regards,
MyCard Customer Service
2021.07.12Maintain

Bank Payment Method Maintenance

Hello, dear users

In order to enhance the quality of transaction services, the following banks will conduct system maintenance during different periods. During the maintenance period, the bank payment method mentioned will be unavailable. Please use another payment method or wait until the maintenance is over to top up. We’re sorry for the inconvenience caused. Thank you!

Chunghwa Post WebATM 17 July 2021 (Sat) 00:00~06:00
First Commercial Bank WebATM 18 July 2021(Sun) 00:00~01:00

2016.11.11Maintain

MyCard member verification adjustment

Dear MyCard member,

We will launch a new member verification system at the end of August 2016 to cooperate with the police and strengthen your account safety.

Adjustment as follows,

1. New registered MyCard member should accomplish mobile binding in order to complete application.

2. If you already are our member, please log into your account and complete the mobile binding process for full member functions (including renewing account info and using points in your account).

How to bind your mobile number?

(log in to MyCard member center → press account info → fill in your mobile number → complete verification)

We will continue to provide quality and secure service.

Thank you for your love and support.

gotop